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FAQ's

Before You Buy

Q: How much does a Dzine Kraft website cost?
Q: What happens after I decide to have my website built by Dzine Kraft?
Q: Will I know how to populate, maintain and update my website once it is complete?
Q: If I don't want to update my own website content, can Dzine Kraft do it for me?
Q: What happens if I have problems using Site Control?
Q: Do I need to purchase a domain name?
Q: If I choose a Presence or Plus package can I still get a .com .in domain name?
Q: What if I already have a domain name?
Q: How long will it take to build a Web site?
Q: Can Dzine Kraft provide graphics that are relevant to my business?
Q: What happens to my domain name and e-mail if I cancel my service?
Q: Can Dzine Kraft help me promote my website?

ECommerce

Q: What is a merchant account?
Q: How do I set up my merchant account?
Q: Is Dzine Kraft secure?
Q: How much will it cost to add Ecommerce?

Support

Q: How do I pay for my hosting cost?
Q: What kind of services can I expect from Dzine Kraft once I launch my Website?
Q: Will I need Dzine Kraft to maintain my website once it's developed?
Q: How do I pay for additional services such as maintenance or training?

Running Your Website

Q: I'm not at the office and I need to check my email, how do I check it online?
Q: I want to setup my email account in Outlook, what are the server settings?

Before You Buy

Question How much does a Dzine Kraft website cost?
Answer Our web hosting packages start from as little as Rs.350 domain and Rs.999/- hosting per year. To choose the package that is right for your business, take a look at our Packages and Prices page.
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Question What happens after I decide to have my website built by Dzine Kraft?
Answer Once you have spoken with a Dzine Kraft consultant, you will receive an electronic copy of our Website Planner document. A simple planning tool designed to help you collate and organise the content appearing in your new website. If you are unsure of the correct package for your business or require some presales assistance, we would welcome the opportunity to meet with you and discuss the project at our kodambakkam office. Once the website planner has been finalised and all of the accompanying artwork has been received, our graphics team will begin preparing a concept design for your website. To learn more about the Dzine Kraft process.
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Question Will I know how to populate, maintain and update my website once it is complete?
Answer Of course! our Starter Kit comes with a detailed user manual that clearly describes all of the available functionality (within the Site Control content management system) in a step by step reference guide. All documentation includes detailed diagrams and screenshots to help familiarise you with Site Control and present the various features in the most understandable way.

We also offer a complimentary training service to all customers that feel more comfortable with an interactive demonstration from one of the Dzine Kraft consultants. We maintain a fully equipped training lab in our head office designed to provide the ideal staging environment for personalised tuition. Our goal is to bring you up to speed with Site Control and demonstrate all of the available functionality at a pace that suits you. Feel free to book a lab session at a time that is convenient for you.

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Question If I don't want to update my own website content, can Dzine Kraft do it for me?
Answer Of course! We offer a range of maintenance plans designed to save you time and ensure that your website is constantly reflecting a fresh look with the most up to date content. To find out more about the different maintenance plans, please visit our Website maintenance page.
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Question What happens if I have problems using Site Control?
Answer Our support team is available by phone or e-mail Monday through Friday 9.30am - 8pm (IST). If you have any problems or questions, just call or E-mail us for a same day response.
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Question Do I need to purchase a domain name?
Answer No, all you have to do is choose the right one and we will do the rest. The Our packages include registration of a .com domain name for 1 year.
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Question If I choose a Presence or Plus package can I still get a .in domain name?
Answer Yes! Even though it is not included as a standard part of either package, we will discount the 3 year registration fee for your .in address to ensure you get your .in for the best available price in India.
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Question What if I already have a domain name?
Answer No problem! We'll gladly transfer your existing domain name to your new Dzine Kraft Web site free of charge.
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Question How long will it take to build a Web site?
Answer The development time depends on the requirements of your website. The Net Flyer can be up and running in 48 hours. Typically, we aim to deliver your website within 2-3 weeks. Talk to a consultant for more information.
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Question Can Dzine Kraft provide graphics that are relevant to my business?
Answer Yes. Dzine Kraft can use a combination of stock photography and images/graphics that relate to your business or industry to help create a professional design for your website.
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Question What happens to my domain name and e-mail if I cancel my service?
Answer The domain name included with your account is registered in your name. If you decide to cancel your plan, you can choose to transfer your domain name to another provider. You will have to re-configure your e-mail addresses with the new servers settings. We can provide you with a static output of your website for transfer if required.
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Question Can Dzine Kraft help me promote my website?
Answer Yes! As a standard procedure for all websites, we align our design principles with commonly accepted benchmarks for search engine optimization. All of our packages include full keyword, page title and meta-tag administration tools to increase the likelihood of a favourable search engine ranking.

Dzine Kraft offers advanced site promotion plans for customers looking to develop a comprehensive online marketing strategy for their business. Our consultants will work within your budget and requirements to formulate an effective solution that increases online awareness and promotes your business to a wider global market.

ECommerce

Question What is a merchant account?
Answer A merchant account is the bank account that tracks and transfers all of the monetary transactions that occur through your website. Your first step in building your e-commerce site is setting up a merchant account with a provider.
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Question How do I set up my merchant account?
Answer Talk to a Dzine Kraft consultant about ways to setup a merchant account with your banking institution.
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Question Is Dzine Kraft secure?
Answer Yes! All Dzine Kraft websites are completely secure. Each hosting package includes 24 hour monitoring, virus protection and daily website and database backup. All ecommerce is secured by 128-bit SSL certificate encryption.
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Question How much will it cost to add Ecommerce?
Answer That all depends on how customised your ecommerce processes are and how many products you have. If your requirements fit our standard Ecommerce package it can cost as little as Rs.10,000/- to convert your new or existing site into a fully operational online store!

Support

Question How do I pay for my hosting costs?
Answer We accept the following methods of payment:

Cheque: Full year in advance only

Direct Debit: Automatically debited from the specified account number

Credit Cards: Automatically debited from the nominated account

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Question What kind of services can I expect from Dzine Kraft once I launch my Website?
Answer We are constantly monitoring the Web and keeping up to date with the latest technologies. Our consultants are always available to discuss the latest developments and potential opportunities that may enhance the utility of your website. To learn more about the additional services currently offered by Dzine Kraft.
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Question Will I need Dzine Kraft to maintain my website once it's developed?
Answer No. Every package comes with the Dzine Kraft Site Control content management system and complete documentation for maintaining all aspects of your website. We also conduct complimentary training sessions for customers at our local training lab.
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Question How do I pay for additional services such as maintenance or training?
Answer Services that do not occur on a fixed monthly basis (such as optional components and extra services) will be invoiced on a standard 14 day credit policy. Payment for these services can be made by cheque, credit card or direct transfer.
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Running Your Website

Question I'm not at the office and I need to check my email, how do I check it online?
Answer You can either mail.yourwebsite.com or www.yourwebsite.com/webmail to go to the webmail login page. Dzine Kraft's webmail facility provides you with convenient access (when you are traveling or away from the office) to your email from any computer with Internet connectivity (similar to Hotmail).
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Question I want to setup my email account in Outlook, what are the server settings?
Answer Incoming (POP) e-mail server : mail.yourwebsite.com

Outgoing (SMTP) email server : mail.yourwebsite.com

* Please note:
     Enable my outgoing mail server require Authentication

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Dzine Kraft

485, Arumugam Complex,
1st Agraharam, Salem, India.
Phone : +91 427 2253 853
Mail : info@dzinekraft.com
 
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